REFUNDS, RETURNS & EXCHANGES

Each garment is handmade with love, care and delicate craftsmanship, specific to your order. Due to this made-to-order nature of our brand, we cannot provide refunds.

However, we want you to feel elegant and comfortable in your garments! Thus, we offer an exchange of size option if you experience significant sizing concerns with your item. This must be done within 14 days of receiving your order. Please note we humbly ask you to pay for return shipping. Alternatively, you can return the item for a 12 month store credit. This credit will be applicable to any item from our brand, and any future releases within those 12 months. This must be done within 14 days of receiving your order.

For bridesmaid orders of more than 1x set, we only offer a size exchange of up to 3 garments in the order. As you can imagine, a lot of love, labour and hours of hard work go into creating a single garment, we are happy to honour size exchanges where possible but beyond 3 garments for larger orders will not be available for exchange. For this reason we ask that you take your bridesmaids measurements carefully and compare with their standard sizing to select the correct sizes before ordering. 

All custom colour orders have a strict no return and no refund policy. We will kindly discuss size exchange possibilities should you require this, which will align with the bridesmaid exchange policy stated above.

Prior to shipping, each item is meticulously assessed to ensure impeccable quality and an accurate fit. However, in the event that a garment is proven damaged or faulty upon arrival, you are entitled to a refund or a replacement product. To qualify for a refund (covering garment price) or an exchange, all tags must remain attached, and the product must be unused and unwashed. This must be done within 14 days of receiving the product.

Should you wish to initiate an exchange, request a refund, or require further information regarding returns, contact us at info@byherthelabel.com.